Outage in Front

Office365 channels incorrectly marked offline [office365]

Resolved Minor
December 07, 2023 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

We've received multiple reports of customers having Office365 channels in an offline status. To put the channel back online you can manually re-auth. In the meantime, we are working on a script to return all Office365 channels online.
Components affected
Front O365
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 12/07/2023 01:31PM

This incident has been resolved.

MONITORING almost 2 years ago - at 12/07/2023 01:26PM

We backfilled all the concerned channels back online.

IDENTIFIED almost 2 years ago - at 12/07/2023 12:46PM

We've received multiple reports of customers having Office365 channels in an offline status.

To put the channel back online you can manually re-auth.
In the meantime, we are working on a script to return all Office365 channels online.

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