Outage in Front

Failures to send emails on Gmail channels [gmail]

Resolved Major
August 08, 2024 - Started about 1 year ago - Lasted about 19 hours
Official incident page

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Outage Details

We are seeing failures to send emails on Gmail channels due to an authentication issue and we are investigating.
Components affected
Front Gmail
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 08/09/2024 04:38PM

Almost all Gmail traffic has now returned to a healthy state, with our retry mechanisms expected to restore full service to the small number of channels that are experiencing delays, in the coming hours.

MONITORING about 1 year ago - at 08/09/2024 02:02PM

The vast majority of Gmail traffic has returned to a healthy state; a very small number of Gmail channels appear to still be in the process of self repairing. We're continuing to monitor the situation.

IDENTIFIED about 1 year ago - at 08/09/2024 12:55AM

We are continuing to observe errors for a small percentage of Gmail traffic, and are continuing to investigate.

IDENTIFIED about 1 year ago - at 08/08/2024 11:40PM

We believe the incident is related to an ongoing global incident disrupting aspects of Gmail's service and platform (https://www.google.com/appsstatus/dashboard/incidents/G4vfJGa9LyWQjK4hiiHA). We're continuing to investigate possible mitigations to restore full service to Front's customers.

INVESTIGATING about 1 year ago - at 08/08/2024 10:40PM

Our engineering team is continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 08/08/2024 10:10PM

We are seeing failures to send emails on Gmail channels due to an authentication issue and we are investigating.

INVESTIGATING about 1 year ago - at 08/08/2024 10:09PM

We are seeing failures to send emails on Gmail channels due to an authentication issue and we are investigating.

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