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Outage in Front

[office365] Message Attachment Size Limit Error

Resolved Minor
April 17, 2025 - Started 12 months ago - Lasted 5 days
Official incident page

Incident Report

We received reports from a small number of customers that some drafts error when sending, with the message: "Unexpected problem sending attachment larger than 3MB to Office 365."
Components affected
Front O365

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 04/22/2025 09:56PM

There has been a significant reduction in the number of failures for Office 365 requests with attachments larger than 3 MB. We will continue to monitor.

INVESTIGATING 12 months ago - at 04/17/2025 06:47PM

Office 365 servers may sometimes fail to accept attachments larger than 3 MB. As a temporary alternative, we suggest using another method of sharing files with recipients, such as OneDrive. We have communicated the issue to Microsoft and are investigating additional mitigations.

INVESTIGATING 12 months ago - at 04/17/2025 01:15PM

We received reports from a small number of customers that some drafts error when sending, with the message:
"Unexpected problem sending attachment larger than 3MB to Office 365."

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