Outage in Front

[office365] Message Attachment Size Limit Error

Resolved Minor
April 17, 2025 - Started 7 days ago - Lasted 5 days
Official incident page

Need to monitor Front outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Front, and never miss an outage again.
Start Free Trial

Outage Details

We received reports from a small number of customers that some drafts error when sending, with the message: "Unexpected problem sending attachment larger than 3MB to Office 365."
Components affected
Front O365
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 04/22/2025 09:56PM

There has been a significant reduction in the number of failures for Office 365 requests with attachments larger than 3 MB. We will continue to monitor.

INVESTIGATING 7 days ago - at 04/17/2025 06:47PM

Office 365 servers may sometimes fail to accept attachments larger than 3 MB. As a temporary alternative, we suggest using another method of sharing files with recipients, such as OneDrive. We have communicated the issue to Microsoft and are investigating additional mitigations.

INVESTIGATING 7 days ago - at 04/17/2025 01:15PM

We received reports from a small number of customers that some drafts error when sending, with the message:
"Unexpected problem sending attachment larger than 3MB to Office 365."

Tired of not knowing when third party vendors are down?

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3963 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook