Outage in FSG

Unplanned Service Interruption - NBN POI 2CAM

Resolved Major
April 03, 2025 - Started 6 months ago - Lasted about 9 hours
Official incident page

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Outage Details

Event Start Date/Time: 04/04/25 11:34 AEDT Problem Status: Active Impacted POI(s): 2CAM Dear Customer, FSG have observed a backhaul outage affecting NBN POI 2CAM, we are currently investigating with the backhaul provider, no ETR is available at this stage. Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email. Kind Regards, FSG NOC E: support@fieldsolutions-group.com W: www.fieldsolutions-group.com
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 04/04/2025 09:33AM

Event Start Date/Time: 04/04/25 11:34 AEDT
Event End Date/Time: 04/04/25 16:09 AEDT
Problem Status: Resolved
Impacted POI(s): 2CAM

Dear Customer,

Connectivity to NBN POI 2CAM has been stable since it restore and we are now resolving this incident.


Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com

MONITORING 6 months ago - at 04/04/2025 05:36AM

Event Start Date/Time: 04/04/25 11:34 AEDT
Event End Date/Time: 04/04/25 16:09 AEDT
Problem Status: Monitoring
Impacted POI(s): 2CAM

Dear Customer,

Connectivity to NBN POI 2CAM has been restored and traffic observed to be flowing as expected as of 04/04/25 16:09 AEDT. We are awaiting confirmation from our backhaul provider that work on this fault has been completed.


Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com

IDENTIFIED 6 months ago - at 04/04/2025 04:31AM

Event Start Date/Time: 04/04/25 11:34 AEDT
Problem Status: Active
Impacted POI(s): 2CAM

Dear Customer,

Outage is being caused by a faulty line card at the nbn POI. Nbn have a technician en route to replace it.


Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com

INVESTIGATING 6 months ago - at 04/04/2025 12:38AM

Event Start Date/Time: 04/04/25 11:34 AEDT
Problem Status: Active
Impacted POI(s): 2CAM

Dear Customer,

FSG have observed a backhaul outage affecting NBN POI 2CAM, we are currently investigating with the backhaul provider, no ETR is available at this stage.

Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.

Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com

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