Unplanned Service Interruption - NBN POI 3BEN, 3SHP, 3TMN, and 3TNB

Event Start Date/Time: 03/12/2024 05:16 AEDT
Event End Date/Time: 03/12/2024 16:54 AEDT
Problem Status: Resolved
Impacted POI(s): 3BEN, 3SHP, 3TMN, and 3TNB

Dear Customer,

Connectivity to NBN POI 3BEN, 3SHP, 3TMN, and 3TNB has been stable since it restore and we are now resolving this incident.


Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com

Event Start Date/Time: 03/12/2024 05:16 AEDT
Event End Date/Time: 03/12/2024 16:54 AEDT
Problem Status: Monitoring
Impacted POI(s): 3BEN, 3SHP, 3TMN, and 3TNB

Dear Customer,

Connectivity to NBN POI(s) 3BEN, 3SHP, 3TMN, and 3TNB has been restored, and traffic was observed to be flowing as expected as of 03/12/2024 at 16:54 AEDT. We are awaiting confirmation from our backhaul provider that work on this fault has been completed.


Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com

Event Start Date/Time: 03/12/2024 05:16 AEDT
Problem Status: Active
Impacted POI(s): 3BEN, 3SHP, 3TMN, and 3TNB

Dear Customer,

The provider's fibre team confirmed that the restoration work is now in the splicing stage.

Due to the dynamic nature of these activities, the ETR has been further updated to 17:30 AEDT.

Further updates will be provided once available.


Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com

Event Start Date/Time: 03/12/2024 05:16 AEDT
Problem Status: Active
Impacted POI(s): 3BEN, 3SHP, 3TMN, and 3TNB

Dear Customer,

The restoration activities being performed by our backhaul provider's fibre team is still in progress. They are projecting a completion time of 16:00 AEDT today.


Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com

Event Start Date/Time: 03/12/2024 05:16 AEDT
Problem Status: Active
Impacted POI(s): 3BEN, 3SHP, 3TMN, and 3TNB

Dear Customer,

Our backhaul provider's fibre team has arrived on-site at the location of the break.
Their fibre technicians has confirmed there are multiple fibre cables damaged in the Meadow Heights area.
They estimate that restoration works will take 5 hours, including repairs and the new cable installation.
We apologise for the inconvenience.


Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com

Event Start Date/Time: 03/12/2024 05:16 AEDT
Problem Status: Active
Impacted POI(s): 3BEN, 3SHP, 3TMN, and 3TNB

Dear Customer,

OTDR testing has been completed to further isolate the location of the break. Our backhaul fibre technician ETA to arrive at the break location is 2 hours. We will continue to keep you updated of further developments.


Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com

Event Start Date/Time: 03/12/2024 05:16 AEDT
Problem Status: Active
Impacted POI(s): 3BEN, 3SHP, 3TMN, and 3TNB

Dear Customer,

We wanted to inform you that a technician has been dispatched by our backhaul provider to investigate. There is no ETA as of this moment. We will keep you updated on the progress and notify you once we received a new update from our backhaul provider.


Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com

Event Start Date/Time: 03/12/2024 05:16 AEDT
Problem Status: Active
Impacted POI(s): 3BEN, 3SHP, 3TMN, and 3TNB

Dear Customer,

FSG have observed a backhaul outage affecting NBN POI 3BEN, 3SHP, 3TMN, and 3TNB, we are currently investigating with the backhaul provider, no ETR is available at this stage.

Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.


Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com

Event Start Date/Time: 03/12/2024 05:16 AEDT
Problem Status: Active
Impacted POI(s): 3BEN and 3TNB

Dear Customer,

FSG have observed a backhaul outage affecting NBN POI 3BEN and 3TNB, we are currently investigating with the backhaul provider, no ETR is available at this stage.

Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.

Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com