Outage in ftrack

Downgraded performance for some EU customers

Resolved Major
May 20, 2025 - Started about 1 month ago - Lasted 1 day
Official incident page

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Outage Details

We are investigating issue downgrading performance in EU workspaces.
Components affected
ftrack Hosted applications
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 05/21/2025 10:24AM

This incident has been resolved.

MONITORING about 1 month ago - at 05/20/2025 07:01PM

We are continuing to monitor for any further issues.

MONITORING about 1 month ago - at 05/20/2025 01:37PM

We are continuing to monitor for any further issues.

MONITORING about 1 month ago - at 05/20/2025 01:36PM

We are scheduling an urgent database maintenance for 21. May 2025 at 5am CEST which is necessary to stabilise performance of one of our EU clusters. During this time, some customers in EU region will not be able to reach their workspaces. Expected dowtime is 10 minutes. We apologise for this inconvenience.

MONITORING about 1 month ago - at 05/20/2025 01:30PM

We are continuing to monitor for any further issues.

MONITORING about 1 month ago - at 05/20/2025 10:14AM

The issue seems to be resolved. Impacted services should be performing at regular levels. Please reach out if you are experiencing any similar issues with your workspace. The team will keep monitoring the affected components.

INVESTIGATING about 1 month ago - at 05/20/2025 09:41AM

We are investigating issue downgrading performance in EU workspaces.

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Connection to workspaces in EU region - about 1 month ago
Video encoding issues - about 1 month ago

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