Outage in ftrack
Video encoding issues in EU cluster
Resolved Major
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Outage Details
We are currently experiencing video encoding issues from our provider. We are working on restoring the encoding pipeline back.
Components affected
ftrack Media hosting & encodingLatest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 06/11/2025 11:18AM
The issue has been resolved and all failed encoding jobs have been retried. Please write to support if you notice any issues.
MONITORING
10 days ago - at 06/11/2025 10:11AM
The issue with our encoding service provider seems to have been resolved. New encoding jobs are operational again. We are working on retrying the failed jobs for all customers.
IDENTIFIED
10 days ago - at 06/11/2025 09:30AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
10 days ago - at 06/11/2025 09:30AM
We are currently experiencing video encoding issues from our provider. We are working on restoring the encoding pipeline back.
Latest ftrack outages
Connection to Workspaces - 11 days ago
Downgraded performance for some EU customers - about 1 month ago
Connection to workspaces in EU region - about 1 month ago
Video encoding issues - about 1 month ago
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