Outage in FullStory

Elevated Data Display Errors, Delayed Segment Alerts

Resolved Minor
December 10, 2024 - Started 11 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are experiencing an elevated error rate displaying data in app for a subset of orgs. Charts may be slow to load. They may timeout with an error. Data capture is not affected. Segment alerts are also delayed for all orgs. We are actively investigating the issue.
Components affected
FullStory Web Application
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 12/10/2024 11:34PM

The delays have subsided and this incident is now resolved. Please write into support@fullstory.com if you experience further trouble.

IDENTIFIED 11 days ago - at 12/10/2024 09:30PM

We are experiencing an elevated error rate displaying data in app for a subset of orgs. Charts may be slow to load. They may timeout with an error. Data capture is not affected.

Segment alerts are also delayed for all orgs. We are actively investigating the issue.

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