Outage in FullStory

Elevated Data Display Errors, Delayed Segment Alerts

Resolved Minor
December 10, 2024 - Started 10 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are experiencing an elevated error rate displaying data in app for a subset of orgs. Charts may be slow to load. They may timeout with an error. Data capture is not affected. Segment alerts are also delayed for all orgs. We are actively investigating the issue.
Components affected
FullStory Web Application

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 12/10/2024 11:34PM

The delays have subsided and this incident is now resolved. Please write into support@fullstory.com if you experience further trouble.

IDENTIFIED 10 months ago - at 12/10/2024 09:30PM

We are experiencing an elevated error rate displaying data in app for a subset of orgs. Charts may be slow to load. They may timeout with an error. Data capture is not affected.

Segment alerts are also delayed for all orgs. We are actively investigating the issue.

Latest FullStory outages

Delays or failure to load Fullstory (EU1 Data Center) - about 2 months ago
Warehouse Syncing Delayed (NA1 Data Center) - 2 months ago
Mobile capture in EU - 3 months ago
Delays or failure to load Fullstory (NA1 Data Center) - 3 months ago
Fullstory login and UI unavailable - 4 months ago

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