Outage in FullStory

Delays or failure to load Fullstory (EU1 Data Center)

Resolved Minor
August 27, 2025 - Started about 2 months ago - Lasted about 7 hours
Official incident page

Incident Report

As of approximately 7am UTC, we are experiencing an elevated error rate displaying data in app for a subset of orgs (EU1 Data Center). Metrics, Segments, Funnels, and Dashboards may be slow to load. They may timeout with an error. Data capture is not affected. We are actively investigating the issue and will update this status as soon as we know more.
Components affected
FullStory Web Application

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 08/27/2025 03:55PM

Search results and display times have now returned to expected levels.

MONITORING about 2 months ago - at 08/27/2025 09:40AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 months ago - at 08/27/2025 09:06AM

We are still experiencing an elevated error rate displaying data .

We are actively investigating the issue and will update this status as soon as we know more.

MONITORING about 2 months ago - at 08/27/2025 08:49AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 months ago - at 08/27/2025 08:38AM

As of approximately 7am UTC, we are experiencing an elevated error rate displaying data in app for a subset of orgs (EU1 Data Center). Metrics, Segments, Funnels, and Dashboards may be slow to load. They may timeout with an error. Data capture is not affected.

We are actively investigating the issue and will update this status as soon as we know more.

Latest FullStory outages

Warehouse Syncing Delayed (NA1 Data Center) - 2 months ago
Mobile capture in EU - 3 months ago
Delays or failure to load Fullstory (NA1 Data Center) - 3 months ago
Fullstory login and UI unavailable - 4 months ago
Slow loading in Fullstory UI - 4 months ago

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