Outage in FullStory

Possible degradation in Fullstory Web app

Resolved Minor
October 20, 2025 - Started 5 days ago - Lasted about 16 hours
Official incident page

Incident Report

Some customers may experience degradation in the Fullstory Web application for some features, and delayed indexing under some circumstances. Both NA and EU data regions appear to be affected. We are actively investigating the issue.
Components affected
FullStory Web Application

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 10/21/2025 12:32PM

This incident is now resolved. If you notice any issues with degradation in the Fullstory Web application, please reach out to support@fullstory.com.

MONITORING 5 days ago - at 10/21/2025 12:07AM

All issues with indexing and degradation in the Fullstory Web application have been resolved. We are monitoring these results and we will provide another status update by 10:00am ET tomorrow morning.

INVESTIGATING 5 days ago - at 10/20/2025 09:52PM

We have identified the issue and our systems have caught up on delayed indexing. We are continuing to work on implementing a full resolution for degradation in the Fullstory Web app for some features.

INVESTIGATING 5 days ago - at 10/20/2025 08:11PM

Some customers may experience degradation in the Fullstory Web application for some features, and delayed indexing under some circumstances. Both NA and EU data regions appear to be affected. We are actively investigating the issue.

Latest FullStory outages

Delayed data processing, Degradation in Fullstory Web application - 3 days ago
Delays or failure to load Fullstory (EU1 Data Center) - about 2 months ago
Warehouse Syncing Delayed (NA1 Data Center) - 2 months ago
Mobile capture in EU - 3 months ago
Delays or failure to load Fullstory (NA1 Data Center) - 3 months ago

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