Outage in Fundraise Up

PayPal Payments Unavailable

Resolved Minor

July 15, 2024 - Started over 1 year ago - Lasted 1 day
Official incident page

Incident Report

PayPal experienced an incident (https://www.paypal-status.com/history/eventdetails/80565) on July 14, from 18:12 to 22:42 UTC. During the resolution, PayPal made changes to their server operations, which caused our PayPal integration to stop working. As a result, we had to remove the PayPal payment button from our payment forms temporarily. We are currently working with PayPal to understand and resolve the root cause of the issue.

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 07/16/2024 12:03PM

Everything is back to normal now, and we've restored the PayPal payment option in Checkout and Campaign Pages.

MONITORING over 1 year ago - at 07/16/2024 06:38AM

PayPal has implemented the necessary fixes, and our integration is back up and running smoothly. All previously scheduled installments are now being processed successfully. Plus, we’ll bring the PayPal payment option back to our payment forms shortly.

INVESTIGATING over 1 year ago - at 07/15/2024 10:45AM

PayPal experienced an incident (https://www.paypal-status.com/history/eventdetails/80565) on July 14, from 18:12 to 22:42 UTC. During the resolution, PayPal made changes to their server operations, which caused our PayPal integration to stop working. As a result, we had to remove the PayPal payment button from our payment forms temporarily.

We are currently working with PayPal to understand and resolve the root cause of the issue.

Latest Fundraise Up outages

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PayPal payments are currently unavailable - 4 months ago

PayPal payments are currently unavailable - 7 months ago

Database Issue - almost 2 years ago

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