Email delays

Funnel has completely worked through the backlog of emails and we have fully recovered from the Nylas incident.

Our email vendor Nylas deployed a fix for this issue and we are observing reduced errors. There will still be some delays in retrieving emails as our system works through a large backlog. We will update again when we see a full recovery.

We have identified an incident that started earlier today with our email vendor, Nylas. They are seeing increased errors in their API. This incident is limited to retrieving emails from their API. The impact on Funnel is delays in processing incoming emails. Nylas has taken steps to mitigate the incident, identified the root cause, and is working on deploying a fix. We will update as we get more information from the Nylas and start to see recovery.