Funnel Outage History

Trade Desk data source imports in Funnel experienced delays for 21.8 hours due to a recent connector update that impacted API performance and prevented some data imports from completing. The issue was resolved by reverting the problematic update and removing a newly added field that caused the performance degradation. All affected data sources have fully recovered and imports are now operating normally.

Display & Video 360 data sources configured to retrieve YouTube-related data experienced import failures, with reports containing YouTube data remaining in a pending state indefinitely for 69.6 hours. The issue was traced to problems with the DV360 API itself, affecting both standard YouTube data sources and custom reports that included YouTube metrics. The incident was resolved after escalating the findings to the DV360 API support team.

Facebook Ads data sources experienced significant import delays due to "Internal Server Error" responses from Meta's API, affecting data downloading across multiple sources. A temporary fix was deployed that restored most data downloading functionality, though a small subset of ads temporarily omitted the bid_amount field. The issue was resolved with a correction implemented on March 6th, with remaining complex cases handled through individual support tickets.