Outage in gaiia
Intermittent connectivity issues from AWS
Resolved MinorIncident Report
We are currently observing elevated error rates in multiple microservices. Many other AWS users are reporting connectivity problems as well, but we are waiting for an official statement from AWS. We continue to monitor the impacts.
Components affected
gaiia Web App (app..com) gaiia Public GraphQL API gaiia Field Service (mobile) gaiia Online Checkout gaiia Customer PortalNeed to monitor gaiia outages?
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 07/14/2025 05:42PM
AWS connectivity seems back to normal, with no errors logged in the past 30 minutes. Resolving the incident.
IDENTIFIED
4 months ago - at 07/14/2025 05:15PM
Connectivity errors are already trending downwards, and we are now seeing a handful of errors per minute.
IDENTIFIED
4 months ago - at 07/14/2025 05:11PM
We are continuing to work on a fix for this issue.
IDENTIFIED
4 months ago - at 07/14/2025 05:09PM
We are currently observing elevated error rates in multiple microservices. Many other AWS users are reporting connectivity problems as well, but we are waiting for an official statement from AWS. We continue to monitor the impacts.
Latest gaiia outages
AWS Global Outage - 11 days ago
DNS resolving issue for the gaiia.com domain. - 2 months ago
DNS issue, prevents loading gaiia for some users - 2 months ago
Workforce module not responding - 4 months ago
Dashboard and reports not accessible - 4 months ago
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