Outage in gaiia
Intermittent connectivity issues from AWS
Resolved MinorIncident Report
We are currently observing elevated error rates in multiple microservices. Many other AWS users are reporting connectivity problems as well, but we are waiting for an official statement from AWS. We continue to monitor the impacts.
Components affected
gaiia Web App (app..com) gaiia Public GraphQL API gaiia Field Service (mobile) gaiia Online Checkout gaiia Customer PortalTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 07/14/2025 05:42PM
AWS connectivity seems back to normal, with no errors logged in the past 30 minutes. Resolving the incident.
IDENTIFIED
10 months ago - at 07/14/2025 05:15PM
Connectivity errors are already trending downwards, and we are now seeing a handful of errors per minute.
IDENTIFIED
10 months ago - at 07/14/2025 05:11PM
We are continuing to work on a fix for this issue.
IDENTIFIED
10 months ago - at 07/14/2025 05:09PM
We are currently observing elevated error rates in multiple microservices. Many other AWS users are reporting connectivity problems as well, but we are waiting for an official statement from AWS. We continue to monitor the impacts.
Latest gaiia outages
Payment Processor (IPPAY) - Increased Latency - about 2 months ago
Degradation in some features - 3 months ago
Field Service mobile app is down - 3 months ago
Cloudflare Global Network experiencing issues - 6 months ago
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