Outage in gaiia
Brief application outage
Resolved MajorIncident Report
Summary AI Generated
Gaiia experienced a 2.4-hour major outage affecting the web app, public GraphQL API, field service mobile app, online checkout, and customer portal. Engineers identified and resolved the root cause, with systems returning online during a monitoring phase before full resolution. Preventive measures have been put in place to avoid recurrence.
Systems are back online following the server errors and service outages reported on the platform. Our engineers are continuing to investigate the root cause and are closely monitoring the platform.
Components affected
gaiia Web App (app..com) gaiia Public GraphQL API gaiia Field Service (mobile) gaiia Online Checkout gaiia Customer PortalTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 10/01/2026 05:02PM
Engineers have identified and fixed the root cause of the issue, and we've put preventive measures in place to keep it from affecting service again.
MONITORING
13 days ago - at 10/01/2026 02:40PM
Systems are back online following the server errors and service outages reported on the platform. Our engineers are continuing to investigate the root cause and are closely monitoring the platform.
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