Delayed email, SMS, and integration notifications

Notification delivery has been restored. An issue in our notification system caused outbound messages to be delayed. Once the root cause was addressed, the affected notifications were reprocessed and delivered. Our development team has continued monitoring since the fix was applied, and no further issues have been observed. This incident has been resolved.

A fix has been deployed to production and automated message delivery has returned to normal. We are now reprocessing the affected messages. Our engineering team will continue to monitor delivery closely.

During short intermittent periods, some automated messages have failed to send. Affected message types include: billing communications, account and security messages, service and appointment updates, text messages (SMS), marketing and CRM synchronization. Our engineers have identified the issue and are working to resolve it.

We are aware of an issue affecting the delivery of some outbound notifications and third-party integration updates. Our engineering team is currently investigating the issue.