Outage in gaiia

Degradation in some features

Resolved Minor

February 10, 2026 - Started 18 days ago - Lasted about 2 hours
Official incident page

Incident Report

Payment processor - All IPPAY features (Auto payment delayed, Manual payments and adding payment method can fail) Notification processor - All Mailgun features (failing notification would be delayed) Product Availability - Product availability will fail sporadically Work orders - Work orders coverage areas not linking properly (we will be able to re-link them post-incident) We are investigating and will provide more details later.

Components affected

gaiia Web App (app..com) gaiia Public GraphQL API gaiia Field Service (mobile) gaiia Online Checkout gaiia Customer Portal

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Latest Updates ( sorted recent to last )

RESOLVED 18 days ago - at 02/10/2026 05:33PM

All systems are now fully operational, and any system-triggered events that failed during the incident are being reprocessed.

MONITORING 18 days ago - at 02/10/2026 04:50PM

We are seeing signs of recovery, with the mentioned impacted features now operating normally.

INVESTIGATING 18 days ago - at 02/10/2026 04:03PM

We are continuing to investigate this issue.

INVESTIGATING 18 days ago - at 02/10/2026 03:48PM

Payment processor
- All IPPAY features (Auto payment delayed, Manual payments and adding payment method can fail)

Notification processor
- All Mailgun features (failing notification would be delayed)

Product Availability
- Product availability will fail sporadically

Work orders
- Work orders coverage areas not linking properly (we will be able to re-link them post-incident)

We are investigating and will provide more details later.

Latest gaiia outages

Tickets are no longer created automatically when emails are sent to the mailbox - 5 days ago

Field Service mobile app is down - about 1 month ago

Cloudflare Global Network experiencing issues - 3 months ago

AWS Global Outage - 4 months ago

DNS resolving issue for the gaiia.com domain. - 6 months ago

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