Outage in gaiia

Degradation in some features

Resolved Minor

February 10, 2026 - Started 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

Payment processor - All IPPAY features (Auto payment delayed, Manual payments and adding payment method can fail) Notification processor - All Mailgun features (failing notification would be delayed) Product Availability - Product availability will fail sporadically Work orders - Work orders coverage areas not linking properly (we will be able to re-link them post-incident) We are investigating and will provide more details later.

Components affected

gaiia Online Checkout gaiia Customer Portal gaiia Web App (app..com) gaiia Public GraphQL API gaiia Field Service (mobile)

Trusted by 1000+ teams

Need to monitor gaiia outages?

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the moment something breaks.

Ready to take control?

Start Free Trial

No credit card required

Set up in 2 minutes

14-day free trial

Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 02/10/2026 05:33PM

All systems are now fully operational, and any system-triggered events that failed during the incident are being reprocessed.

MONITORING 2 months ago - at 02/10/2026 04:50PM

We are seeing signs of recovery, with the mentioned impacted features now operating normally.

INVESTIGATING 2 months ago - at 02/10/2026 04:03PM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 02/10/2026 03:48PM

Payment processor
- All IPPAY features (Auto payment delayed, Manual payments and adding payment method can fail)

Notification processor
- All Mailgun features (failing notification would be delayed)

Product Availability
- Product availability will fail sporadically

Work orders
- Work orders coverage areas not linking properly (we will be able to re-link them post-incident)

We are investigating and will provide more details later.

Latest gaiia outages

Payment Processor (IPPAY) - Increased Latency - about 1 month ago

Tickets are no longer created automatically when emails are sent to the mailbox - about 2 months ago

Field Service mobile app is down - 3 months ago

Cloudflare Global Network experiencing issues - 5 months ago

AWS Global Outage - 6 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook