Outage in gaiia
Tickets are no longer created automatically when emails are sent to the mailbox
Resolved MinorIncident Report
Summary AI Generated
The gaiia service experienced a 2.6-hour incident where emails sent to the mailbox were not automatically creating tickets as expected, affecting the Web App functionality. The issue was identified and a fix was implemented, with the service automatically reprocessing any tickets that failed to be created during the outage. The incident was fully resolved with continued monitoring to ensure stable operation.
The issue has been identified and a fix is being implemented. Missing tickets will be automatically created when the fix is in place.
Components affected
gaiia Web App (app..com)Trusted by 1000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 02/23/2026 08:29PM
The incident has been resolved.
MONITORING
about 2 months ago - at 02/23/2026 06:57PM
External (email) ticket creation is now operational, and we are reprocessing tickets that failed during the incident. We continue to actively monitor the fix and any performance implications.
MONITORING
about 2 months ago - at 02/23/2026 06:32PM
The fix has been pushed to production, and the build is underway. We will monitor mailboxes.
IDENTIFIED
about 2 months ago - at 02/23/2026 05:52PM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 2 months ago - at 02/23/2026 05:52PM
The issue has been identified and a fix is being implemented. Missing tickets will be automatically created when the fix is in place.
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