Outage in gaiia
Tickets are no longer created automatically when emails are sent to the mailbox
Resolved MinorIncident Report
Summary AI Generated
The gaiia service experienced a 2.6-hour incident where emails sent to the mailbox were not automatically creating tickets as expected, affecting the Web App functionality. The issue was identified and a fix was implemented, with the service automatically reprocessing any tickets that failed to be created during the outage. The incident was fully resolved with continued monitoring to ensure stable operation.
The issue has been identified and a fix is being implemented. Missing tickets will be automatically created when the fix is in place.
Components affected
gaiia Web App (app..com)Need to monitor gaiia outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 02/23/2026 08:29PM
The incident has been resolved.
MONITORING
5 days ago - at 02/23/2026 06:57PM
External (email) ticket creation is now operational, and we are reprocessing tickets that failed during the incident. We continue to actively monitor the fix and any performance implications.
MONITORING
5 days ago - at 02/23/2026 06:32PM
The fix has been pushed to production, and the build is underway. We will monitor mailboxes.
IDENTIFIED
5 days ago - at 02/23/2026 05:52PM
We are continuing to work on a fix for this issue.
IDENTIFIED
5 days ago - at 02/23/2026 05:52PM
The issue has been identified and a fix is being implemented. Missing tickets will be automatically created when the fix is in place.
Latest gaiia outages
Degradation in some features - 18 days ago
Field Service mobile app is down - about 1 month ago
Cloudflare Global Network experiencing issues - 3 months ago
AWS Global Outage - 4 months ago
DNS resolving issue for the gaiia.com domain. - 6 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6020 services available
Integrations with
