Outage in gaiia
Payment Processor (IPPAY) - Increased Latency
Resolved MinorIncident Report
Summary AI Generated
Gaiia's payment processor (IPPAY) experienced significantly increased response times starting March 5, 2026, causing delays in payment processing and affecting the Web App, Public GraphQL API, Online Checkout, and Customer Portal. Users experienced longer than usual payment transaction times and processing delays, with warnings issued to avoid manual payment retries to prevent duplicate charges. IPPAY resolved the latency issue on March 10, 2026, and Gaiia implemented additional mitigations including clearer error messaging and duplicate payment prevention for future incidents.
We are currently experiencing significantly increased response times from our payment processor, IPPAY. This is causing
delays in payment processing and triggering alerts in our systems.
Impact:
- Payment transactions may take longer than usual to complete
- Users may experience delays when processing payments
Action Required:
⚠️ Please avoid manually retrying failed payments during this period, as this may result in duplicate charges.
Timeline:
- Started: March 5, 2026
- Expected Resolution: March 17, 2026 (per IPPAY)
Our Response:
Our team is actively working on implementing mitigation strategies within Gaiia to minimize the impact and ensure the best
possible experience during this period.
We will continue to monitor the situation closely and provide updates as they become available. Thank you for your
patience.
Components affected
gaiia Web App (app..com) gaiia Online Checkout gaiia Customer Portal gaiia Public GraphQL APITrusted by 1000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/10/2026 06:48PM
IPPAY has resolved their latency issue earlier than expected.
On our end, we have implemented mitigations to improve the user experience should a payment processor encounter significant delays in the future. These updates provide clearer error messaging and prevent users from accidentally triggering double payments.
INVESTIGATING
about 1 month ago - at 03/06/2026 05:11PM
We are currently experiencing significantly increased response times from our payment processor, IPPAY. This is causing
delays in payment processing and triggering alerts in our systems.
Impact:
- Payment transactions may take longer than usual to complete
- Users may experience delays when processing payments
Action Required:
⚠️ Please avoid manually retrying failed payments during this period, as this may result in duplicate charges.
Timeline:
- Started: March 5, 2026
- Expected Resolution: March 17, 2026 (per IPPAY)
Our Response:
Our team is actively working on implementing mitigation strategies within Gaiia to minimize the impact and ensure the best
possible experience during this period.
We will continue to monitor the situation closely and provide updates as they become available. Thank you for your
patience.
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