Outage in gaiia
Intermittent Connectivity Issues from AWS
Resolved MinorIncident Report
Summary AI Generated
The gaiia service experienced intermittent connectivity issues for 24 hours due to an infrastructure incident at AWS US-EAST-1 data center. The incident affected the web app, GraphQL API, mobile field service, online checkout, and customer portal, causing brief errors and increased latency for some users. The issue was resolved after AWS completed their infrastructure recovery.
We are currently experiencing intermittent connectivity issues due to an ongoing infrastructure incident at one of our cloud provider's data centers (AWS US-EAST-1). The impact on the gaiia app is minimal, but some users may encounter brief errors or increased latency.
AWS is actively working on recovery and we are monitoring the situation closely. We will post updates as the situation evolves.
Components affected
gaiia Field Service (mobile) gaiia Customer Portal gaiia Online Checkout gaiia Public GraphQL API gaiia Web App (app..com)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 05/09/2026 10:35AM
This incident has been resolved.
MONITORING
15 days ago - at 05/08/2026 10:38AM
We are currently experiencing intermittent connectivity issues due to an ongoing infrastructure incident at one of our cloud provider's data centers (AWS US-EAST-1). The impact on the gaiia app is minimal, but some users may encounter brief errors or increased latency.
AWS is actively working on recovery and we are monitoring the situation closely. We will post updates as the situation evolves.
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