Outage in gaiia
Customer Portal Outage
Resolved MajorIncident Report
We are investigating a spike in API errors that are preventing the Customer Portal from loading.
Components affected
gaiia Customer PortalTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 06/15/2026 11:32PM
We identified an issue in our traffic protection layer that caused some unauthenticated Customer Portal requests to be grouped together incorrectly. As a result, rate limiting was applied more aggressively than intended, preventing some users from accessing the service.
IDENTIFIED
about 1 month ago - at 06/15/2026 10:53PM
The issue has been identified as a WAF (firewall) rule meant to protect against denial of service. The service is back online, and we continue to investigate the cause of the traffic spike.
INVESTIGATING
about 1 month ago - at 06/15/2026 10:48PM
We are investigating a spike in API errors that are preventing the Customer Portal from loading.
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