Outage in gaiia
Intermittent degraded performance
Resolved MinorIncident Report
Summary AI Generated
Gaiia experienced approximately 19 hours of intermittent degraded performance across its Web App, Public GraphQL API, Field Service mobile app, Online Checkout, and Customer Portal, with users encountering slower response times and transient errors. The root cause was elevated memory pressure on a database instance. Fixes were deployed and monitored overnight, with all systems confirmed fully operational on July 3, 2026.
We are investigating degraded performance affecting some users. You may occasionally experience slower response times or transient errors. Our team is actively investigating and we will post updates as we learn more.
Components affected
gaiia Web App (app..com) gaiia Public GraphQL API gaiia Field Service (mobile) gaiia Online Checkout gaiia Customer PortalTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 07/03/2026 03:13PM
We've identified the cause: elevated memory pressure on one of our database instances. We deployed fixes yesterday and monitored overnight to confirm performance has stabilized. All systems are now fully operational, and we'll continue monitoring closely to ensure everything remains stable.
INVESTIGATING
22 days ago - at 07/02/2026 08:28PM
We are investigating degraded performance affecting some users. You may occasionally experience slower response times or transient errors. Our team is actively investigating and we will post updates as we learn more.
Latest gaiia outages
Intermittent dashboards and reports loading issues - 8 days ago
Customer Portal Outage - about 1 month ago
Intermittent dashboards and reports loading issues - about 2 months ago
Intermittent Connectivity Issues from AWS - 3 months ago
Payment Processor (IPPAY) - Increased Latency - 5 months ago
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