Outage in gaiia
IPPAY credit card payments failing
Resolved MinorIncident Report
Summary AI Generated
**IPPAY Credit Card Payments Failing — Resolved** For approximately 8.4 hours, customers using IPPAY as their payment processor were unable to create new credit card payments through the Customer Portal and Online Checkout; customers on other processors and all other payment methods were unaffected. The IPPAY service disruption was resolved, restoring normal payment processing, and all payments that failed during the outage were subsequently retried. Root cause investigation remains with IPPAY.
Customers using IPPAY as their payment processor may be unable to create new credit card payments. Customers on other processors are not affected.
Other payment methods are also unaffected, and existing payments and data are not impacted. We are engaged with IPPAY on a resolution.
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 08/11/2026 09:21PM
We've been able to retry all payments that failed during the IPPAY outage. We are still waiting on the report from IPPAY for the root cause of the service disruption.
MONITORING
3 days ago - at 08/11/2026 03:54PM
Payment processing issues through IPPAY have been resolved, and new credit card payments are now processing normally. Payments attempted going forward should complete as expected.
We are still investigating the payments that failed during the outage. Our team is actively working on a path to address these. Existing payments and data remain unaffected.
IDENTIFIED
3 days ago - at 08/11/2026 12:59PM
Customers using IPPAY as their payment processor may be unable to create new credit card payments. Customers on other processors are not affected.
Other payment methods are also unaffected, and existing payments and data are not impacted. We are engaged with IPPAY on a resolution.
Latest gaiia outages
Intermittent dashboards and reports loading issues - 28 days ago
Intermittent degraded performance - about 1 month ago
Customer Portal Outage - about 2 months ago
Intermittent dashboards and reports loading issues - 2 months ago
Intermittent Connectivity Issues from AWS - 3 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
