Outage in Gainsight

CS - US1, US2, and EU: We are investigating intermittent errors tied to Cockpit / CTA360.

Resolved Minor
May 10, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating an increase in error rates for Cockpit / CTA360, which may lead to degraded performance or service interruption. This may impact performance for services tied to CTA including Timeline.
Components affected
Gainsight Application

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/10/2024 09:07PM

The issue is now resolved and all systems are back to normal.

MONITORING over 1 year ago - at 05/10/2024 09:00PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 05/10/2024 08:07PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 05/10/2024 07:20PM

We are investigating an increase in error rates for Cockpit / CTA360, which may lead to degraded performance or service interruption. This may impact performance for services tied to CTA including Timeline.

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