Outage in Gainsight
Gainsight CS - US1 - Rules Delays for a subset of customers
Resolved MinorIncident Report
We are investigating an issue in CS US1 region causing delays in the Rules processing and failure of Reports generation for a subset of Customers.
Our team is actively working on this and we will provide an update as we have more information.
Components affected
Gainsight Rules Engine QueueNeed to monitor Gainsight outages?
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 08/14/2025 04:20PM
Queues are back to their normal levels.
MONITORING
2 months ago - at 08/14/2025 11:12AM
The source of this delay has been identified and addressed. However it can take some time for the queues to catch up.
The issue is now resolved and we will continue to monitor closely.
INVESTIGATING
2 months ago - at 08/14/2025 10:17AM
We are investigating an issue in CS US1 region causing delays in the Rules processing and failure of Reports generation for a subset of Customers.
Our team is actively working on this and we will provide an update as we have more information.
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