Outage in Gainsight

Gainsight CS - US1 - Rules Delays for a subset of customers

Resolved Minor
August 14, 2025 - Started about 1 month ago - Lasted about 6 hours
Official incident page

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Outage Details

We are investigating an issue in CS US1 region causing delays in the Rules processing and failure of Reports generation for a subset of Customers. Our team is actively working on this and we will provide an update as we have more information.
Components affected
Gainsight Rules Engine Queue
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 08/14/2025 04:20PM

Queues are back to their normal levels.

MONITORING about 1 month ago - at 08/14/2025 11:12AM

The source of this delay has been identified and addressed. However it can take some time for the queues to catch up.

The issue is now resolved and we will continue to monitor closely.

INVESTIGATING about 1 month ago - at 08/14/2025 10:17AM

We are investigating an issue in CS US1 region causing delays in the Rules processing and failure of Reports generation for a subset of Customers.

Our team is actively working on this and we will provide an update as we have more information.

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