Outbound call failures to EE numbers

Following our previous update, monitoring continues to show successful calls routing via EE.
EE has confirmed the fix they implemented on their network has resolved the P1 incident.
Our teams will continue to monitor the traffic over the weekend. We ask customers to retest and report any issues to the service desk.
This notice will close at 14:00.
 
Issued 26.07.2025  07:56
Following our previous update, EE has confirmed they made a change on their network early this morning in a effort to restore services.
Initial observations of traffic are positive with the call success rate reaching normal levels.
We continue to monitor traffic levels as we progress into the day and wait for additional updates from EE.
A further update will be provided by 11:00am or sooner should more information become available.
 
Issued 25.07.2025 20:49
Following our previous update, EE continue to investigate the issue on their network.
Traffic monitoring still shows mixed results with a number of calls still having issues.
Gamma await an update from EE on the progress of their investigation.
A further update will be provided by 08:00am on Saturday 26th July or sooner should more information become available.
Issued 25.07.2025 17:37
We have observed a large increase of successful outbound calls to EE destinations as EE continue working on restoring services and Interconnects.
Gamma will continue to monitor outbound traffic to EE and provide a further update by 9pm or sooner should an update become available
Issued 25.07.2025  15:03
EE are continuing to work on restoring services including re-introducing Interconnects. Over the past hour we have continued to observe small amounts of successful traffic between Gamma and EE.
We will monitor traffic to EE and will provide a further update by 6pm or sooner should an update become available
 
Issued 25.07.2025  14:04
EE have confirmed that they restarted equipment to restore services and are reintroducing various interconnects whilst monitoring traffic.
They have advised that they are working as quickly as possible to resolve the issues identified.
Gamma continues to monitor traffic to EE and have started to see small amounts of successful traffic.
We will provide a further update by 3pm or sooner should an update become available.
 
Issued 25.07.2025  11:01
We have observed a large volume of outbound traffic to EE destinations failing as of 10:20.
We have reported this to EE who have confirmed that they are aware of an issue and are currently investigating it.
A further update will be provided by 14:00 or sooner should more information become available.
 
Issued 25.07.2025  08:59
Following our previous update. Traffic observations remain positive and show successful outbound calls to EE.
We continue to ask customers to retest and report any issues to the service desk.
This notice will close at 11am.
 
Issued 24.07.2025  21:01
Following our previous update, initial observations are positive and customer retests show success when making outbound calls to EE.
We will continue to monitor traffic levels into the working day tomorrow before fully closing the incident.
A further update will be provided by 09:00am on Friday 25th July or sooner should more information become available.
 
Issued 24.07.2025  20:11
Following our previous update, EE confirmed that they have made changes in a effort to restore services.
Gamma are monitoring traffic levels and asking customers to retest at this stage.
A further update will be provided by 21:00 or sooner should more information become available.
 
Issued 24.07.2025  17:02
Following our previous update. EE continue to investigate the issue on their network.
Gamma continue to work with EE and await further updates from their investigation.
Our support teams continue to be very busy so we apologise for any increased wait times.
A further update will be provided by 20:00 or sooner should more information become available.
 
Issued 24.07.2025  14:42
EE have confirmed that they are continuing to investigate a P1 incident on their network. We are aware that this is also impacting other networks from making calls to EE numbers
We will provide a further update at 17:00 or as soon as one is available
Thanks for your patience on this
 
Issued 24.07.2025  12:23
We are currently receiving a higher number of tickets related to outbound call failures to EE numbers.
EE have confirmed that they are currently investigating a P1 incident on their network which is causing these failures and are working to rectify this issue.
We will provide a further update at 14:30