Issues on 0292 numbers ported from BT Openreach

We are happy to share that since the previous update, BT Openreach have confirmed to us this morning that the issue should be resolved and numbers affected should be working now as expected. 
We would ask that if there are any numbers that were affected are still experiencing issues are highlighted to our service desk to investigate and highlight further. 
Thank you again for your patience and understanding, and should there be no further concerns raised on this, the issue will be closed at 5pm.
 
Issued 21/05/2026  08:59
Following on from yesterdays updates we are still awaiting confirmation from BT of this issue being resolved or timescales for full restoration of services, despite seeing many of the issues raised to our service desks now showing signs of being back in service. 
Whilst we are starting to see more numbers service return, we are continuing to monitor for official updates and confirmation of SLA for full restoration of services. 
Thank you for your continued patience and understanding on this matter. 
Next update will be at 12pm
 
Issued 20/05/2026  18:01
Further to the update BT have not yet confirmed resolution but we are seeing service being restored to some effected ranges. 
We are continuing to monitor for official updates and confirmation of SLA for full restoration of services across affected ranges. 
Next update due at 9am, Thursday 21st May.
 
Issued 20/05/2026  14:55
Continuing on from previous updates, BT have advised us this is raised as a major ongoing incident related to a network issue and their switch team has highlighted this as a critical issue.
Where they have advised no confirmed ETA for full resolution, we have seen traffic back on some of the ranges when performing tests. 
We will continue to wait for further update from BT for confirmation of a resolution or an SLA for full restoration of services. 
Thank you again for your patience on this.
 
Issued 20/05/2026  12:05
Further to our previous updates, BT are still investigating the issue and we are waiting for further communication relating to any updates or timescales for resolution. 
Should we receive any indication of timescales or resolution we will provide them prior to the next scheduled update. 
Thank you for your continued patience and understanding. 
Next update due 3pm
 
Issued 20/05/2026  08:56
Further to our previous updates, BT are still investigating the issue and we are waiting for further communication relating to the issue. 
We are continuing to monitor for updates from them and should we receive any indication of timescales or resolution we will provide them prior to the next scheduled update. 
Thank you for your continued patience and understanding. 
Next update due 12pm
 
Issued 19/05/2026  20:47
Further to our previous update, BT are still investigating the issue with next update expected to be tomorrow.
We are continuing to monitor for updates from them and should we receive any indication of timescales or resolution prior we will provide this.
Thank you for your continued patience and understanding.
Next update due 9am on Wednesday 20th May.
 
Issued 19/05/2026  17:48
Further to our previous update, BT have confirmed they are still investigating the issue however not yet resolved. 
We have received additional reports of other areas codes including 01443 which may be impacted by the ongoing issue and this has been logged with the Rangeholder for confirmation. 
We are continuing to monitor for updates from them and should we receive any indication of timescales or resolution we will provide this. 
Next update due 9pm
 
Issued 19/05/2026  16:04
 
We have received reports of numbers ported in from BT Openeach, area code 0292 (South Wales) experiencing service issues. 
BT have confirmed they are aware of an issue affecting the area and this has been reported by multiple service providers. 
They have advised they are engaging with their teams internally on this, however at this time are unable to provide a timescale for next update or resolution. 
We are continuing to engage with BT Openreach for an update on this and will provide further information on response. 
Next update by 6pm. 
Thank you for your patience and understanding.