Outage in Gamma
Customer Updates - Email issues
Resolved Minor
August 27, 2026 - Started 28 days ago
- Lasted 15 days
Incident Report
Summary AI Generated
Gamma experienced an issue where the link between ServiceNow and its associated Outlook mailbox went down, preventing email-based case updates. Customers were advised to use the Customer Portal comments section as a workaround during the outage. Gamma implemented a fix and confirmed full resolution, with email communications restored to normal operation.
Gamma have implemented a fix and the issue is now resolved. Communications via email will now work as normal. This notice will close at 13:00.
Issued 11/09/2026 10:25
We are currently experiencing an issue with ServiceNow where the link between ServiceNow and the associated Outlook mailbox is down. We ask all customers to provide/request updates via the Comments on the Customer Portal rather than email communication in the meantime. The next update will be provided at 12:00, if one is not available prior to then.
Issued 11/09/2026 10:25
We are currently experiencing an issue with ServiceNow where the link between ServiceNow and the associated Outlook mailbox is down. We ask all customers to provide/request updates via the Comments on the Customer Portal rather than email communication in the meantime. The next update will be provided at 12:00, if one is not available prior to then.
Components affected
Gamma General NetworkTrusted by 1,000+ teams
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