Outage in Gamma
Poor audio on Gamma voice platforms
Resolved Minor
October 15, 2026 - Started 7 days ago
- Lasted 1 day
Incident Report
Summary AI Generated
Gamma experienced poor audio quality across all voice platforms, including SIP and Inbound services, with approximately 20% of calls affected. The issue was traced to a faulty interconnect, and Gamma resolved it by rerouting voice traffic to an alternative path at 10:15am on 16/10/2026. Call quality metrics and customer feedback confirmed the fix was effective shortly after.
Gamma are now satisfied that the re-route action at 10:15am has resolved the call quality issues experienced by customers. CDRs and customer feedback for positive at this time. If you are still experiencing issues with call quality please contact the Service Desk on 03330145333.
Issued 16/10/2026 10:59
Gamma re-routed voice traffic from an interconnect where the fault behaviour was observed. Voice quality stats are encouraging but not in the desired metric we expect. Gamma is engaging with an upstream carrier on the fault. A further update will be provided at 12pm.
Issued 16/10/2026 10:05
Gamma continues to observe poor audio on all Gamma voice platforms, including SIP and Inbound voice services. Gamma core voice engineers are investigating the incident. A further update will be provided at 11am.
Issued 16/10/2026 08:52
Monitoring on all Gamma voice platforms indicate around 20% of calls are experiencing issues with poor audio. Engineers are investigating the incident. There will be a further update at 10am.
Issued 16/10/2026 10:59
Gamma re-routed voice traffic from an interconnect where the fault behaviour was observed. Voice quality stats are encouraging but not in the desired metric we expect. Gamma is engaging with an upstream carrier on the fault. A further update will be provided at 12pm.
Issued 16/10/2026 10:05
Gamma continues to observe poor audio on all Gamma voice platforms, including SIP and Inbound voice services. Gamma core voice engineers are investigating the incident. A further update will be provided at 11am.
Issued 16/10/2026 08:52
Monitoring on all Gamma voice platforms indicate around 20% of calls are experiencing issues with poor audio. Engineers are investigating the incident. There will be a further update at 10am.
Components affected
Gamma General NetworkTrusted by 1,000+ teams
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