Incident Report
Summary AI Generated
Gamma experienced a SIP outage affecting both inbound and outbound call traffic on SBC SW1213, lasting approximately 4 hours. The engineering team identified the root cause as a change made earlier that morning, which was subsequently reverted, restoring successful traffic across the SBC by 11:57am. The incident was closed at 15:00 following a period of continued monitoring.
We have continued to monitor successful traffic across the SBC.
We apologise for the inconvenience. This notice will close at 15:00
Issued 02/10/2026 12:08
Our engineering team have identified the root cause and have reverted a change made this morning.
We are now seeing successful traffic across the SBC as of 11:57am
We ask all affected partners to retest.
We will continue to monitor the traffic and provide a further update for 1pm
Issued 02/10/2026 11:59
We have started to receive an influx of calls for loss both inbound & outbound traffic on SBC SW1213.
Our support teams are aware of the issue and are currently investigating.
We apologise for any inconvenience that this may cause.
A further update will be provided by 1pm
We apologise for the inconvenience. This notice will close at 15:00
Issued 02/10/2026 12:08
Our engineering team have identified the root cause and have reverted a change made this morning.
We are now seeing successful traffic across the SBC as of 11:57am
We ask all affected partners to retest.
We will continue to monitor the traffic and provide a further update for 1pm
Issued 02/10/2026 11:59
We have started to receive an influx of calls for loss both inbound & outbound traffic on SBC SW1213.
Our support teams are aware of the issue and are currently investigating.
We apologise for any inconvenience that this may cause.
A further update will be provided by 1pm
Components affected
Gamma General NetworkTrusted by 1,000+ teams
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