Outage in Gamma
SmartAgentWebex For Gamma
Resolved Minor
October 20, 2026 - Started 2 days ago
- Lasted 1 day
Incident Report
Summary AI Generated
A SmartAgent outage affecting multiple customer environments began at approximately 11:15 BST on 20 October, with users unable to log in due to a 500 Internal Server Error blocking authentication. Corrective action was applied, and following successful testing and customer confirmation, the service was restored to normal operation. A full RCA report will be issued to all impacted customers.
Following successful testing and customer confirmation, Smart Agent services are now operating as expected. Gamma will produce a full RCA report which will be sent to all impacted customers. We sincerely apologise for the inconvenience caused and appreciate your patience throughout this incident. This notice will close at 15:00.
Issued 20/10 12:07
Corrective action has been taken to address the SmartAgent Incident, and we are now seeing signs of service recovery.
We would appreciate customers confirming that access has been restored via their individual support tickets.
We are continuing to work with our development team to confirm the root cause and will provide further updates once our investigation is complete.
We apologise for the disruption and thank you for your patience.
Issued 20/10 11:28
We are currently investigating an issue affecting access to SmartAgent across multiple customer environments.
Users attempting to log in may encounter a 500 Internal Server Error, preventing successful authentication. Users already logged in may remain operational and are advised to maintain their existing sessions where possible.
The issue was first reported at approximately 11:15 BST today, 20 October 2026.
Our technical teams are investigating as a priority to establish the cause and restore normal service.
Further updates will be published via our Gamma Service Status page.
We apologise for the disruption.
Issued 20/10 12:07
Corrective action has been taken to address the SmartAgent Incident, and we are now seeing signs of service recovery.
We would appreciate customers confirming that access has been restored via their individual support tickets.
We are continuing to work with our development team to confirm the root cause and will provide further updates once our investigation is complete.
We apologise for the disruption and thank you for your patience.
Issued 20/10 11:28
We are currently investigating an issue affecting access to SmartAgent across multiple customer environments.
Users attempting to log in may encounter a 500 Internal Server Error, preventing successful authentication. Users already logged in may remain operational and are advised to maintain their existing sessions where possible.
The issue was first reported at approximately 11:15 BST today, 20 October 2026.
Our technical teams are investigating as a priority to establish the cause and restore normal service.
Further updates will be published via our Gamma Service Status page.
We apologise for the disruption.
Components affected
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