Incident Report
Summary AI Generated
A fibre cable damage incident impacted Ethernet services in the CM13 area, affecting the General Network for approximately 27 hours. Openreach engineers identified the root cause as physical cable damage, requiring traffic management permits to facilitate overnight cable replacement and splicing works. Service was fully restored following the repair, with Openreach confirming all ports returned to service with good light levels.
Openreach confirmed the fibre cable was replaced overnight and spliced through to restore service. Their testing has confirmed all ports are up, with good light levels.
We apologises for any inconvenience this may have caused.
This notification will close at 1pm
Issued 06/10/26 16:00
Openreach have confirmed there is a requirement for traffic management for their cabling teams to attend and pull in the new cables.
A permit has been arranged for 07/10/2026 at 9:30 so works can commence.
Our next update will be provided at 10.30am on 07/10.
Issued 06/10/26 13:12
Openreach engineers onsite have identified the root cause to be a cable damage incident. Work continues to repair services.
The next update will be provided by 4pm
Issued 06/10/26 11am
Openreach have confirmed that an engineer has been dispatched and is expected to arrive at site for 12pm for further investigation.
The next update will be provided at 2pm
Issued 06/10/26
We are currently aware of an issue impacting the CM13 area. We have raised this to Openreach who are actively investigating.
We apologises for any inconvenience this may cause.
The next update will be provided at 11am.
We apologises for any inconvenience this may have caused.
This notification will close at 1pm
Issued 06/10/26 16:00
Openreach have confirmed there is a requirement for traffic management for their cabling teams to attend and pull in the new cables.
A permit has been arranged for 07/10/2026 at 9:30 so works can commence.
Our next update will be provided at 10.30am on 07/10.
Issued 06/10/26 13:12
Openreach engineers onsite have identified the root cause to be a cable damage incident. Work continues to repair services.
The next update will be provided by 4pm
Issued 06/10/26 11am
Openreach have confirmed that an engineer has been dispatched and is expected to arrive at site for 12pm for further investigation.
The next update will be provided at 2pm
Issued 06/10/26
We are currently aware of an issue impacting the CM13 area. We have raised this to Openreach who are actively investigating.
We apologises for any inconvenience this may cause.
The next update will be provided at 11am.
Components affected
Gamma General NetworkTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Gamma outages
SIP - 6 days ago
Gamma Portal - 15 days ago
Salesforce - 22 days ago
Issues logging into Horizon with Webex - 27 days ago
Customer Updates - Email issues - about 1 month ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
