Outage in Gamma
Mobile data capped or unavailable
Resolved Minor
April 09, 2026 - Started 10 days ago
- Lasted about 4 hours
Incident Report
Summary AI Generated
Gamma's mobile data service experienced issues where users reported data was either unavailable or capped, affecting the mobile network for 3.7 hours. The technology partner (3UK) identified and corrected an issue with a specific network cluster. Normal data service was restored after the cluster issue was resolved.
Following our previous update, monitoring and customer reports confirm that normal data service has been restored.
Our teams will work with 3UK to understand the nature of the issue and the full root cause.
We appreciate your patience during this time.
This notice will close at 12:00.
Issued 09/04/2026 09:50
Following our previous update, our technology partner identified an issue with a specific network cluster and took steps to correct the issue.
Initial results look positive and our team will continue to monitor to ensure a full return to BAU service.
A further update will be provided by 11am or sooner should more information become available. We appreciate your patience during this time.
Issued 09/04/2026 08:16
Our support teams are receiving calls in relation to mobile data. Reports indicate that mobile data is either unavailable or capped.
Our technology partner has confirmed the issue and they are investigating as a priority.
A further update will be provided by 11am or sooner should more information become available.
Our teams will work with 3UK to understand the nature of the issue and the full root cause.
We appreciate your patience during this time.
This notice will close at 12:00.
Issued 09/04/2026 09:50
Following our previous update, our technology partner identified an issue with a specific network cluster and took steps to correct the issue.
Initial results look positive and our team will continue to monitor to ensure a full return to BAU service.
A further update will be provided by 11am or sooner should more information become available. We appreciate your patience during this time.
Issued 09/04/2026 08:16
Our support teams are receiving calls in relation to mobile data. Reports indicate that mobile data is either unavailable or capped.
Our technology partner has confirmed the issue and they are investigating as a priority.
A further update will be provided by 11am or sooner should more information become available.
Components affected
Gamma Mobile NetworkTrusted by 1,000+ teams
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