Horizon: Issues logging into Collaborate client

Following weekend monitoring, it has been confirmed that the functionality has returned to normal. 
This notice will close at 10:30.
Issued 08/08/2025  18:28
Following our previous update Gamma engineers working with our technology partner have deployed a fix to correct the collaborate login issues.
Testing on Gamma’s side has shown login functionality has returned to normal.
Gamma will continue to monitor the network over the weekend and into the working day on Monday before fully closing the incident. If you experience issue logging into collaborate, please raise via the service desk.
A further/final update will be provided at 09:30am on Monday 11th August 2025 or sooner should more information become available.
 
Issued 08/08/2025  17:24
Following our previous update, engineers continue to work on restoring the collaborate login functionality and have engaged our technology partner to assist.
A further update will be provided by 20:30 or sooner should more information become available.
 
Issued 08/08/2025  16:01
Following our previous update our engineers believe they have identified the cause of the login issue and are working on deploying a tactical fix to various network components to restore login capability.
A further update will be provided by 17:15 or sooner should more information become available.
 
Issued 08/08/2025  14:48
Following our previous update, our engineers continue to investigate the re-occurrence of the collaborate login failures. 
It’s believed the issue is related to this morning’s fault however the new issue is of a different nature and requires further investigation.
A further update will be provided by 16:00 or sooner should more information become available.
 
Issued 08/08/2025  14:13
Post incident monitoring has indicated that there are still some issues with Collaboration login.  The Incident Management process has been reinstated and our engineers are investigating the issue.  
We'll continue to work on this and will provide our next update by 15:00
 
Issued 08/08/2025  12:19
Our engineers have completed their fix - They are no longer seeing login failure alerts.  Could all affected users please reattempt login and report any issues to the service desk
This notice will close at 14:30.
 
Issued 08/08/2025  11:32
Following on from our previous update - Our engineers are continuing to implement their fix to resolve the log-in issue.  Once completed we will begin to ask affected users to reattempt login.
A further update will be provided by 12:30 or sooner should more information become available.
 
Issued 0808/2025  10:48
Following our previous update, our engineers have identified the potential cause and are working to fix the issue as a priority.
A further update will be provided by 11:45 or sooner should more information become available.
 
Issued 08/08/2025  09:52
Our support teams are receiving a high volume of calls in relation to issues logging in to the collaborate client.
We've initiated our incident management process and our engineers are investigating the issue.
A further update will be provided by 11:00 or sooner should more information become available.