Virgin Media - Manchester Area

Virgin have confirmed all splices are now done. 
We have monitored the circuits from our end and everything continues to look good.
With that being the case the ticket will now close.
If you occur any further problems please contact us.
Issued 13/12/2025 20:27
Splicing works now complete.
We have checked the circuits from our end, and everything appears to be working fine. 
We will continue to monitor for the next hour, and if everything continues to work well, we will close down.
Issued 13/12/2025 17:17
Fibre preparation work is ongoing. Services will continue to be progressively restored as splicing teams systematically work through the remaining fibres.
This is a time-intensive process and will continue until all services have been fully restored.
Please be aware that some services may experience further disruption while additional fibres are pulled in.
The next update will be shared at 20:30 or sooner if there is a significant change.
Issued 13/12/2025 15:14 
Slicing remains ongoing.
Splicers will continue to work on the remaining tubes in sequence.
Next update 6pm or sooner if available.
Issued 13/12/2025 13:20
Fibre preparation work is ongoing. Services will continue to be progressively restored as splicing teams systematically work through the remaining fibres.
This is a time-intensive process and will continue until all services have been fully restored.
Please be aware that some services may experience further disruption while additional fibres are pulled in.
The next update will be shared at 15:30 or sooner if there is a significant change.
Issued 13/12/2025 11:08
Fibre preparation work is ongoing. Services will continue to be progressively restored as splicing teams systematically work through the remaining fibres.
This is a time-intensive process and will continue until all services have been fully restored.
Please be aware that some services may experience further disruption while additional fibres are pulled in.
The next update will be shared at 13:30, or sooner if there is a significant change.
Issued 13/12/2025 09:09
Virgin field teams are continuing fibre splicing work to resolve the outage. A handover between teams is in progress to keep the work moving safely, and as each cable is completed, some services may start to come back online. Next update will be around 11:00am
Issued 12/12/2025 23:35
Virgin have engineers on site and will continue throughout the night. 
A further update will be provided at 09:00am Saturday morning.
Issued 12/12/2025 22:33
Virgin is continuing to work on restoring service for the customers currently affected.
A further update will be provided at 23:30 or sooner if possible
Issued 12/12/2025 21:38
Virgin continues to work on the repair efforts. All damaged cables, apart from one ribbon cable, have been pulled through to the new chambers. Engineers are now splicing the cable at both ends, and services are beginning to come back online in phases.
A further update will be shared at 22:30 or sooner if possible. 
Thank you for your continued patience.
Issued 12/12/2025 20:30
Virgin has confirmed steady progress on the repair work. All damaged cables, apart from one ribbon cable, have been pulled through to the new chambers. Engineers are now working on splicing the cable at both ends, and services are starting to come back online in phases. The replacement ribbon cable is currently on its way to site and will be installed once it arrives. Virgin’s teams remain fully engaged in the restoration effort.
We will share the next update by 21:30 or sooner if available.
Thank you for your continued patience.
Issued 12/12/2025 18:04
Virgin has confirmed that all damaged cables, except one ribbon cable, have been pulled through between the new chambers. Splicing is underway on the next cable, and services are gradually being restored. A replacement ribbon cable is being collected and will be installed once delivered. Virgin’s teams remain fully engaged, and the next update will be at 20:30. Thank you for your patience.
Issued 12/12/2025 16:37
Virgin has confirmed that splicing on the first cable is complete and services are starting to restore. Engineers are now working on the second cable, while another team handles additional repairs in a separate chamber to avoid delays. Some services have also been re-routed to improve performance. The next update will be at 18:00.
Issued 12/12/2025 15:25
Virgin has confirmed that chamber excavations are complete at both ends, damaged cables have been identified, and new cables have already been pulled through. Preparation work is underway, and splicing will begin next to restore services. The next update will be at 17:00.
Issued 12/12/2025 14:26
Virgin has confirmed that their technical teams are managing the incident and have completed preparation for the fibre repair. Splicing on the priority fibre has begun, which will start restoring services. They are also checking other fibres for impact. Next update: 15:30. Thank you for your patience.
Issued 12/12/2025 13:19
Virgin’s teams are on-site and actively working to resolve the fibre break outage, with engineers pulling cables, traffic management supporting excavation, and preparations underway for fibre installation and splicing. The next update will be at 14:30. Thank you for your continued patience
Issued 12/12/2025 11:40
Virgin’s Civils team is on-site and actively progressing with the repair plan. Work is underway at one end of the route, and traffic management has been requested so work can start at the other end as soon as possible. All teams are fully engaged to restore service as quickly as possible. The next update will be at 13:30 or sooner. Thank you for your patience.
Issued 12/12/2025 11:05
We continue to work closely with Virgin Media regarding the ongoing Ethernet service issue in the Manchester area. Their core team is actively investigating, and we will provide further details as soon as they are available. The next update will be shared by 12:30pm or sooner
Issued 12/12/2025 10:03
Following initial investigations, we have identified an ongoing issue affecting Ethernet services, resulting in significant packet loss. Our engineers are actively working with Virgin Media and have confirmed this is a known problem impacting the Manchester area. Virgin’s core team is currently investigating the issue. We will provide the next update at 11:00am.
Issued 12/12/2025 09:48
We have started to receive alerts of a possible service impact to our Ethernet service. Our internal incident management procedure has been initiated for further investigation and we will issue a further update within 30 mins.