Colt Cyber Incident

Colt continue to work on bringing full service back to all systems. Progress remains strong, however, back-end systems remain down which may still cause delays when resolving faults. We expect full resolution by 01/12 but this is subject to change. We will provide a further update on 28/11.
Issued 04/11/2025 14:44
Colt are continuing to work on the final phases of full restoration and are making good headway. Services are expected to be restored fully by the end of November, although this is subject to change. The next update will be provided on 14/11.
Issued 22/10/2025 15:19
While Colt are making developments and restoring a large portion of their systems, their internal Voice systems and the customer portal remain down. The delays are necessary to uphold the high level of security which has been implemented. Colt are unable to provide definitive timescales but continue to work towards a resolution. The next update will be provided on 31/10, if no updates are available before then.
Issued  24/09/2025  10:32
Further to previous communications Colt are continuing to work on system recovery.
Porting and Provisioning services remain on hold during this time, and further updates are expected in the coming weeks.
Thank you for your continued support.
 
Issued 05/09/25  12:59
Further to the previous communications, Colt has confirmed that provisioning and porting services remain unavailable due to precautionary system shutdowns.
Colt are providing public updates on their network status page: https://www.colt.net/status/
We will provide further updates once more information is provided by Colt on when their porting and provisioning services will be available.
 
Issued 27/08/25  09:37
Further to the previous communications, Colt have continued to advise that provisioning and porting services remain unavailable due to systems being taken offline as a precautionary safety measure. Fault support remains operational, though diagnostic capabilities and resolution times may be affected.
Customers can refer to Colt's public Network Status Page for ongoing updates:
Network Status ' Colt Technology Services
Gamma continues to monitor the situation closely.
We will provide further updates once more information is provided by Colt on when their porting and provisioning services will be available.
 
Issued 26/08/25 09:48
Following the previous communications, Colt has advised that provisioning and porting services remain unavailable due to systems being taken offline as a precautionary safety measure. Fault support remains operational, though diagnostic capabilities and resolution times may be affected. Customers can refer to Colt’s public Network Status Page for ongoing updates: https://www.colt.net/status/
Gamma continues to monitor the situation closely.
A further update will be provided by Wednesday 27th August at 10am, or earlier if available.
 
Issued 22/08/25 09:46
Following communications on 22nd August, Colt has advised that provisioning and porting services are currently unavailable due to systems being taken offline as a precautionary safety measure. Fault support remains operational, though diagnostic capabilities and resolution times may be affected. Customers can refer to Colt’s public Network Status Page for ongoing updates: https://www.colt.net/status/
Gamma continues to monitor the situation closely.
A further update will be provided by Tuesday 26th August, or earlier if available.
Issued 21/08/25 14:49
Gamma is aware of a cyber incident at Colt. We are in close communication with Colt as they work towards resolution.