Outage in Gamma
MyInbound email notifications
Resolved Minor
February 11, 2026 - Started 5 days ago
- Lasted 2 days
Incident Report
Our third party have confirmed that the necessary fixes have been applied. We continue to see successful email attempts and have received no further reports. We will close this notice at 11:00.
Issued 12/02/2026 15:52
We are continuing to receive reports that customers can now receive emails from the Inbound platform successfully. We are continuing to test with our third party before confirming full resolution as further work may be required. The next update will be on 13/02 at 09:00.
Issued 12/02/2026 15:01
We are beginning to see emails being received successfully during testing with our customers. We are continuing to liaise with our third party to confirm full resolution. We will provide a further update at 16:00.
Issued 12/02/2026 12:56
Gamma are continuing to test with our customers. Our third party have advised that they have resolved the initial blocking issue, however, some email domains are still experiencing issues due to suspected strict policies in place. Investigations are ongoing. We will provide a further update at 15:00.
Issued 12/02/2026 09:58
Gamma are continuing to liaise with our third party to confirm a resolution time. Customers are continuing to report issues. We will provide a further update at 13:00, if an update is not available before then.
Issued 12/02/2026 09:00
We are still awaiting confirmation of resolution from our third party. Testing is ongoing. We will provide a further update at 10:00.
Issued 11/02/2026 17:54
Our developers believe they have identified the root cause and have processed a request with our 3rd party to resolve. We will provide a further update at 09:00 on 12/02.
Issued 11/02/2026 16:40
We are continuing to carry out testing with our developers to determine the root cause. We can confirm that Gamma are able to replicate internally as well as externally. A further update will be provided at 18:00.
Issued 11/02/2026 15:58
We have received reports of MyInbound users not receiving notification E-Mails regarding their service. This has been raised with the relevant teams for investigation. Please stand by for an update at 16:30
Issued 12/02/2026 15:52
We are continuing to receive reports that customers can now receive emails from the Inbound platform successfully. We are continuing to test with our third party before confirming full resolution as further work may be required. The next update will be on 13/02 at 09:00.
Issued 12/02/2026 15:01
We are beginning to see emails being received successfully during testing with our customers. We are continuing to liaise with our third party to confirm full resolution. We will provide a further update at 16:00.
Issued 12/02/2026 12:56
Gamma are continuing to test with our customers. Our third party have advised that they have resolved the initial blocking issue, however, some email domains are still experiencing issues due to suspected strict policies in place. Investigations are ongoing. We will provide a further update at 15:00.
Issued 12/02/2026 09:58
Gamma are continuing to liaise with our third party to confirm a resolution time. Customers are continuing to report issues. We will provide a further update at 13:00, if an update is not available before then.
Issued 12/02/2026 09:00
We are still awaiting confirmation of resolution from our third party. Testing is ongoing. We will provide a further update at 10:00.
Issued 11/02/2026 17:54
Our developers believe they have identified the root cause and have processed a request with our 3rd party to resolve. We will provide a further update at 09:00 on 12/02.
Issued 11/02/2026 16:40
We are continuing to carry out testing with our developers to determine the root cause. We can confirm that Gamma are able to replicate internally as well as externally. A further update will be provided at 18:00.
Issued 11/02/2026 15:58
We have received reports of MyInbound users not receiving notification E-Mails regarding their service. This has been raised with the relevant teams for investigation. Please stand by for an update at 16:30
Components affected
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