Outage in Gamma
Portal AccessUnable to load body of email error
Resolved Minor
February 25, 2026 - Started 5 days ago
- Lasted 1 day
Incident Report
Summary AI Generated
The Gamma portal experienced access issues that prevented users from loading email content and accessing voice platform portals including Horizon, Inbound, and STCM. Engineering teams performed restorative actions including server reboots and application layer fixes to resolve the connectivity problems. The service was restored after 25.2 hours with continued monitoring to ensure stability.
Dear partner, following restorative action by our engineering teams we have seen recovery of the gamma portal. We are monitoring the situation closely and will move this notice to close at 12PM if we continue to see stability following recovery this morning. Thank you for your patience during this time.
Issued 26/02/2026 09:42
Logins to voice platform portals (e.g. horizon, inbound, STCM etc) are functioning as normal. Our engineers are continuing to work towards a resolution of the issues affecting the Gamma portal. A number of actions are underway on the supporting application layer and a further update will be provided at 11 AM or sooner should one become available.
Issued 26/02/2026 09:00
Our engineers are continuing to investigate the issues affecting accessing our voice platform portals. We are rebooting a number of servers and then will carry out further testing. The next update will be at 10:00
Issued 26/02/2026 07:41
We are aware of issues accessing our voice platform portals; Horizon, Inbound, and STCM portals. Engineers are investigating. We will provide a further update at 9 am
Issued 26/02/2026 09:42
Logins to voice platform portals (e.g. horizon, inbound, STCM etc) are functioning as normal. Our engineers are continuing to work towards a resolution of the issues affecting the Gamma portal. A number of actions are underway on the supporting application layer and a further update will be provided at 11 AM or sooner should one become available.
Issued 26/02/2026 09:00
Our engineers are continuing to investigate the issues affecting accessing our voice platform portals. We are rebooting a number of servers and then will carry out further testing. The next update will be at 10:00
Issued 26/02/2026 07:41
We are aware of issues accessing our voice platform portals; Horizon, Inbound, and STCM portals. Engineers are investigating. We will provide a further update at 9 am
Components affected
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