Ethernet service impacted

Based on the latest monitoring, we believe the fault has now been resolved and services are stable. However, if this is not the case for any of your circuits, please contact the Faults Team accordingly and we will address these on an individual basis.
This incident will remain open until 6:00pm while monitoring continues.
Thank you for your patience throughout this work.
 
Issued 05/03/2026  14:54
Further to our last update, recovery efforts are continuing. PXC remain actively engaged alongside IP Access and Core Engineering, and all remaining actions to restore impacted services are progressing. Their hardware supplier also continues to support the investigation and recovery work.
Services are under close monitoring to ensure stability and to confirm that no additional issues arise.
The next update will be provided at 4:30pm, or sooner if further information becomes available.
Thank you for your continued patience.
 
Issued 05/03/2026  13:29
Further to our last update, service remains impacted. Diagnostics are ongoing, and engineers continue to investigate the root cause. Multiple devices are still affected, with some LDP sessions down, preventing L2 circuits from establishing.
A replacement ENNI is being sourced, and engineers are on‑site carrying out further physical troubleshooting. PXC have also engaged their hardware supplier, alongside IP Access and Core Engineering teams, to support the restoration efforts.
We will continue to monitor progress closely. The next update will be provided at 3:00pm, or sooner if further information becomes available.
Thank you for your continued patience while work continues.
Issued 05/03/2026  11:57
Based on the latest information shared, restoration work is continuing, with PXC engaging their hardware supplier to support the recovery of services.
We are continuing to see signs of improvement following earlier remedial actions, and our teams are monitoring performance closely.
The next update will be provided at 1:30pm, or sooner if further information becomes available.
Thank you for your continued patience while this work progresses.
Issued 05/03/2026 10:49
PXC have been working on a reboot of two core network switches as part of the potential fix identified earlier. This activity appears to have restored some services, and we are seeing signs of improvement.
We are continuing to monitor the situation closely while we await a formal update from our supplier. The next update will be provided at 12:00pm, or sooner if we receive further information.
Thank you for your continued patience.
Issued 05/03/2026  09:22
Following initial investigations, we can confirm that we are currently experiencing an issue with Ethernet service, which is resulting in a no service fault. 
Our engineers have identified a possible issue with some PXC services. We have engaged with our supplier and investigations are currently taking place to identify the possible root cause. 
We apologise for any impact to users during this time, a further update will be issue by 10:30am.
 
Issued 05/03/2026  09:00
We have started to receive alerts of a possible service impact to our ethernet service. Our internal incident management procedure has been initiated for further investigation and we will issue a further update by 9:30am.