GatewayAPI Outage History

The GatewayAPI experienced a major incident where users were unable to access the Traffic log feature in the Dashboard for 1.2 hours. Traffic delivery remained fully operational throughout the incident. The Traffic log access issue was resolved and users can now access the feature normally.

GatewayAPI experienced delayed delivery reports for messages sent to TDC/Nuuday customers, though message delivery itself continued to function normally. The issue affected the External Provider component for 18.5 hours, causing delivery confirmations to be significantly delayed. The problem was resolved with all traffic and delivery reporting returning to normal operation.

GatewayAPI experienced delays in outgoing SMS messages to Telia Norway for 1.8 hours, though messages continued to be delivered despite the delays. The incident affected the MT (Outgoing) SMS component and was resolved when traffic flow returned to normal.

GatewayAPI experienced a minor service disruption affecting traffic routing to Telia/Norlys Denmark for 22 minutes. The issue impacted the external provider component, preventing proper connectivity to this specific Danish telecommunications network. The service was restored to full operational status with continued monitoring to ensure stability.

The GatewayAPI service experienced delays in traffic routing to the Salt network in Switzerland due to issues with an external provider. The incident lasted 55 minutes and caused minor service disruptions for users connecting to that specific network. The issue was resolved and traffic returned to normal operations.

GatewayAPI experienced a 6.3-hour service disruption affecting message delivery to Switzerland through the SALT network, where messages continued to be delivered but status reports were delayed, causing messages to appear stuck in "enroute" status. The issue was resolved when delivery reports began being received in a timely manner again.

GatewayAPI experienced a major outage affecting toll-free messaging services to the United States and Canada for 10.8 hours due to issues with an external provider. The incident impacted multiple carrier networks, with AT&T service restored first while other networks remained non-functional for an extended period. The issue was fully resolved with all toll-free messaging services restored to normal operation.

GatewayAPI experienced a major service disruption affecting message delivery to Telefonica Germany for approximately 1 hour. The incident caused messages to queue up rather than being delivered in real-time, impacting communication services to that network. The service was restored with all queued messages eventually delivered and no message loss reported.

GatewayAPI.EU experienced a 22-minute service interruption affecting both API and Dashboard availability due to a network fluctuation at their infrastructure provider that caused the floating IP routing to become stuck in an unresponsive state. The engineering team resolved the issue by manually re-initializing the routing services to restore connectivity. The company is implementing a platform simplification with more robust native failover architecture to prevent similar incidents.

GatewayAPI experienced a 29-minute service disruption during scheduled maintenance on EU servers, causing delays in message delivery and traffic log processing, though all messages were still delivered. The incident was triggered by a planned infrastructure update where an automated server reboot caused unexpected internal connectivity and DNS issues. The engineering team intervened to restore communication between systems and stabilize the environment.