GatewayAPI Outage History

GatewayAPI experienced a 6.3-hour service disruption affecting message delivery to Switzerland through the SALT network, where messages continued to be delivered but status reports were delayed, causing messages to appear stuck in "enroute" status. The issue was resolved when delivery reports began being received in a timely manner again.

GatewayAPI experienced a major outage affecting toll-free messaging services to the United States and Canada for 10.8 hours due to issues with an external provider. The incident impacted multiple carrier networks, with AT&T service restored first while other networks remained non-functional for an extended period. The issue was fully resolved with all toll-free messaging services restored to normal operation.

GatewayAPI experienced a major service disruption affecting message delivery to Telefonica Germany for approximately 1 hour. The incident caused messages to queue up rather than being delivered in real-time, impacting communication services to that network. The service was restored with all queued messages eventually delivered and no message loss reported.

GatewayAPI.EU experienced a 22-minute service interruption affecting both API and Dashboard availability due to a network fluctuation at their infrastructure provider that caused the floating IP routing to become stuck in an unresponsive state. The engineering team resolved the issue by manually re-initializing the routing services to restore connectivity. The company is implementing a platform simplification with more robust native failover architecture to prevent similar incidents.

GatewayAPI experienced a 29-minute service disruption during scheduled maintenance on EU servers, causing delays in message delivery and traffic log processing, though all messages were still delivered. The incident was triggered by a planned infrastructure update where an automated server reboot caused unexpected internal connectivity and DNS issues. The engineering team intervened to restore communication between systems and stabilize the environment.

GatewayAPI experienced connectivity issues with external provider Telenor Danmark, affecting API traffic routing to that network. The incident lasted 5.3 hours while the team worked to identify and resolve the connectivity problems. Service was fully restored and traffic to Telenor Danmark returned to normal operation.