Service Disruption - ID3global - Argentina Identity (0391)

We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal. A root cause analysis report containing further detail around the problem cause and resolution will be shared with you shortly.

The incident duration was between 19:00 GMT 30-Nov-2024 – 18:24 GMT 04-Dec-2024

To customers that have been affected by this issue, we would again like to apologise.

We would like to provide an update on the ongoing efforts related to the ongoing issue. GBG remains committed to resolving the current issue, and we are diligently working alongside our data supplier to ensure an effective resolution.

Our teams are in constant communication, and we are leveraging all available resources to address the problem.
We appreciate your patience and understanding as we navigate this situation. Rest assured, we will continue to provide updates as new information becomes available.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We have received confirmation from our data supplier that they are continuing to investigate the issue affecting our systems. They are actively working on implementing a fix to resolve the problem. GBG are working closely with the supplier on this.

We appreciate your patience and will provide further updates as soon as more information becomes available.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

Our data supplier has confirmed they identified the issue and are currently working on a fix.

Our data supplier is continuing to work on a solution for this incident.

We are continuing to work on a fix for this issue.

Our data supplier is currently investigating this issue reported.

We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.