Outage in GBG

Service Disruption - ID3global - Multiple Services

Resolved Major

October 09, 2025 - Started 7 months ago - Lasted about 5 hours
Official incident page

Incident Report

Please be advised that GBG Support teams have identified an increase in system errors and/or latency which may cause brief interruptions to the ID3global services listed below. 0364 - Spain Population 0365 - Spain Commercial 0366 - Spain Consumer 0371 - France Commercial 0372 - France Consumer 0373 - France Government 0416 - Austria ID 1 0417 - Austria ID 2 0420 - Belgium ID 1 0421 - Belgium ID 2 0424 - Brazil ID 1 0425 - Brazil ID 2 0426 - Chile ID Primary 1 0431 - Colombia ID 1 0433 - Czechia ID Primary 1 0435 - Finland ID Primary 1 0436 - Finland ID Primary 2 0441 - France ID 1 0442 - France ID 2 0443 - Ghana ID Primary 1 0445 - Indonesia ID Primary 1 0446 - Indonesia ID Primary 2 0450 - Ireland ID 1 0454 - Italy ID 1 0455 - Italy ID 2 0456 - Japan ID Primary 1 0458 - Kenya ID Primary 1 0464 - Mexico ID 1 0465 - Mexico ID 2 0466 - Nigeria ID Primary 1 0467 - Nigeria ID Primary 2 0470 - Philippines ID Primary 1 0471 - Philippines ID Primary 2 0475 - Poland ID 1 0476 - Poland ID 2 0479 - Portugal ID 1 0480 - Portugal ID 2 0485 - Slovakia ID Primary 1 0489 - Spain ID 1 0490 - Spain ID 2 0493 - Switzerland ID 1 0494 - Switzerland ID 2 0495 - Türkiye ID Primary 1 0501 - Vietnam ID 1 0502 - Vietnam ID 2 0521 - Australia ID 1 0522 - Australia ID 2 0523 - South Africa ID 1 0524 - South Africa ID 2 0553 - Argentina ID1 (0553) 0554 - UAE ID1 (0554) We apologise for the impact this may be having on your business. Our incident team are working hard to identify and fix the root cause as quickly as possible. Further updates to follow.

Components affected

GBG France Commercial (0371) GBG France Consumer (0372) GBG France Government (0373) GBG Spain Population (DNI/NIF) (0364) GBG Spain Commercial (0365) GBG Spain Consumer (0366) GBG Austria ID 1 (0416) GBG Austria ID 2 (0417) GBG Belgium ID 1 (0420) GBG Belgium ID 2 (0421) GBG Brazil ID 1 (0424) GBG Brazil ID 2 (0425) GBG Chile ID Primary 1 (0426) GBG Colombia ID 1 (0431) GBG Czechia ID Primary 1 (0433) GBG Finland ID Primary 1 (0435) GBG Finland ID Primary 2 (0436) GBG France ID 1 (0441) GBG France ID 2 (0442) GBG Ghana ID Primary 1 (0443) GBG Indonesia ID Primary 1 (0445) GBG Indonesia ID Primary 2 (0446) GBG Ireland ID 1 (0450) GBG Italy ID 1 (0454) GBG Italy ID 2 (0455) GBG Japan ID Primary 1 (0456) GBG Kenya ID Primary 1 (0458) GBG Mexico ID 1 (0464) GBG Mexico ID 2 (0465) GBG Nigeria ID Primary 1 (0466) GBG Nigeria ID Primary 2 (0467) GBG Philippines ID Primary 1 (0470) GBG Philippines ID Primary 2 (0471) GBG Poland ID 1 (0475) GBG Poland ID 2 (0476) GBG Portugal ID 1 (0479) GBG Portugal ID 2 (0480) GBG Slovakia ID Primary 1 (0485) GBG Spain ID 1 (0489) GBG Spain ID 2 (0490) GBG Switzerland ID 1 (0493) GBG Switzerland ID 2 (0494) GBG Türkiye ID Primary 1 (0495) GBG Vietnam ID 1 (0501) GBG Vietnam ID 2 (0502) GBG Australia ID1 (0521) GBG Australia ID2 (0522) GBG South Africa ID1 (0523) GBG South Africa ID2 (0524)

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 10/09/2025 02:21PM

We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 08:40 BST – 13:44 BST 09/10/2025

MONITORING 7 months ago - at 10/09/2025 01:41PM

We can see the errors have stopped since 13:44 BST and that we will close the incident once our supplier's have issued a formal incident closure notification.

INVESTIGATING 7 months ago - at 10/09/2025 01:39PM

We are continuing to investigate this issue.

INVESTIGATING 7 months ago - at 10/09/2025 12:38PM

Our supplier has confirmed they are investigating this issue and are working on a resolution for this incident on an urgent basis.

INVESTIGATING 7 months ago - at 10/09/2025 09:20AM

Please be advised that GBG Support teams have identified an increase in system errors and/or latency which may cause brief interruptions to the ID3global services listed below.

0364 - Spain Population
0365 - Spain Commercial
0366 - Spain Consumer
0371 - France Commercial
0372 - France Consumer
0373 - France Government
0416 - Austria ID 1
0417 - Austria ID 2
0420 - Belgium ID 1
0421 - Belgium ID 2
0424 - Brazil ID 1
0425 - Brazil ID 2
0426 - Chile ID Primary 1
0431 - Colombia ID 1
0433 - Czechia ID Primary 1
0435 - Finland ID Primary 1
0436 - Finland ID Primary 2
0441 - France ID 1
0442 - France ID 2
0443 - Ghana ID Primary 1
0445 - Indonesia ID Primary 1
0446 - Indonesia ID Primary 2
0450 - Ireland ID 1
0454 - Italy ID 1
0455 - Italy ID 2
0456 - Japan ID Primary 1
0458 - Kenya ID Primary 1
0464 - Mexico ID 1
0465 - Mexico ID 2
0466 - Nigeria ID Primary 1
0467 - Nigeria ID Primary 2
0470 - Philippines ID Primary 1
0471 - Philippines ID Primary 2
0475 - Poland ID 1
0476 - Poland ID 2
0479 - Portugal ID 1
0480 - Portugal ID 2
0485 - Slovakia ID Primary 1
0489 - Spain ID 1
0490 - Spain ID 2
0493 - Switzerland ID 1
0494 - Switzerland ID 2
0495 - Türkiye ID Primary 1
0501 - Vietnam ID 1
0502 - Vietnam ID 2
0521 - Australia ID 1
0522 - Australia ID 2
0523 - South Africa ID 1
0524 - South Africa ID 2
0553 - Argentina ID1 (0553)
0554 - UAE ID1 (0554)

We apologise for the impact this may be having on your business. Our incident team are working hard to identify and fix the root cause as quickly as possible. Further updates to follow.

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