Outage in GBG

Service Incident for - GBG ID3global - International Adverse Media (0332), International Sanctions - FCRA (0307), International PEP - FCRA (0308)

Resolved Major
October 09, 2025 - Started 4 days ago - Lasted about 6 hours
Official incident page

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Outage Details

We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Components affected
GBG International Adverse Media (0332) GBG International PEP - FCRA (0308) GBG International Sanctions - FCRA (0307)
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 10/09/2025 02:20PM

We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 08:40 BST – 13:44 BST 09/10/2025

MONITORING 3 days ago - at 10/09/2025 01:39PM

We can see the errors have stopped since 13:44 BST and that we will close the incident once our supplier's have issued a formal incident closure notification.

INVESTIGATING 4 days ago - at 10/09/2025 12:12PM

This issue has been escalated to our data supplier for further investigation. As soon as there is an update on this issue we will provide it straight away.

INVESTIGATING 4 days ago - at 10/09/2025 08:51AM

We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.

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