Outage in GBG
3rd Party Data Provider Connectivity Issues
Resolved MinorIncident Report
Summary AI Generated
Between 14:56 and 15:14 GMT on July 14, 2026, a DNS resolution failure with a third-party data provider caused failures and delays in authentication and verification transactions across GBG's Face Matching, Passive Liveness, ACAS, and IDV services globally (US, EU, AUS, and FedRAMP). GBG implemented a mitigation that restored service stability, with full resolution confirmed by 21:31 GMT.
We are aware of an issue affecting transaction processing with one of our third-party data providers (between 14:56 GMT and 15:14 GMT on July 14, 2026. During this time, some authentication and verification transactions may have experienced failures or delays.
Our teams identified the cause as a connectivity issue related to the provider's DNS resolution. A mitigation has been implemented on our side, which has restored service stability and minimized further impact. The data provider has been notified and is actively investigating the underlying issue.
At this time, services are operating normally; however, we are continuing to closely monitor the situation and will maintain the mitigation until the provider confirms full resolution.
We will provide additional updates as more information becomes available.
Start Time: July 14, 2026, 14:56 GMT
End Time: July 14, 2026, 15:14 GMT
Components affected
GBG IDV - US GBG IDV - FedRAMP GBG IDV - EU GBG IDV - AUS GBG ACAS - US GBG ACAS - EU GBG ACAS - AUS GBG Face Matching Service - US GBG Face Matching Service - FedRAMP GBG Face Matching Service - EU GBG Face Matching Service - AUS GBG Passive Liveness Service - US GBG Passive Liveness Service - FedRAMP GBG Passive Liveness Service - EU GBG Passive Liveness Service - AUSTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 07/14/2026 08:31PM
This incident has been resolved.
MONITORING
7 days ago - at 07/14/2026 04:00PM
We are aware of an issue affecting transaction processing with one of our third-party data providers (between 14:56 GMT and 15:14 GMT on July 14, 2026. During this time, some authentication and verification transactions may have experienced failures or delays.
Our teams identified the cause as a connectivity issue related to the provider's DNS resolution. A mitigation has been implemented on our side, which has restored service stability and minimized further impact. The data provider has been notified and is actively investigating the underlying issue.
At this time, services are operating normally; however, we are continuing to closely monitor the situation and will maintain the mitigation until the provider confirms full resolution.
We will provide additional updates as more information becomes available.
Start Time: July 14, 2026, 14:56 GMT
End Time: July 14, 2026, 15:14 GMT
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