Outage in GBG
Service Disruption - Capture V4 - Brazil datasets
Resolved MajorIncident Report
Summary AI Generated
GBG's Capture V4 service experienced a major disruption affecting the Brazil dataset on 29 July 2026, lasting approximately 2.8 hours (16:51–19:31 BST). During this period, customers using the Brazil dataset received empty responses. The issue was resolved by 19:31 BST and full service was restored.
Please be advised we are aware of an issue affecting customers using our Brazil dataset. Customers may experience empty responses being returned
We apologise for the impact this may be having on your business. Our incident team are working hard to identify and fix the root cause as quickly as possible. Further updates to follow.
Components affected
GBG Capture V4Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 07/29/2026 07:00PM
We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.
The incident duration was between 16:51 – 19:31 BST DATE 29/07/2026
INVESTIGATING
13 days ago - at 07/29/2026 04:12PM
Please be advised we are aware of an issue affecting customers using our Brazil dataset. Customers may experience empty responses being returned
We apologise for the impact this may be having on your business. Our incident team are working hard to identify and fix the root cause as quickly as possible. Further updates to follow.
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