Outage in GBG
Supplier Service Incident for - GBG Cloudcheck - ACT Australian Marriage Certificate, Australian Birth Certificate, Australian Name Change Certificate
Resolved MinorIncident Report
Summary AI Generated
**GBG Cloudcheck** experienced a supplier-side service disruption lasting approximately **28.6 hours** (20 July – 22 July 2026 AEST), affecting verification of **Australian Marriage Certificates, Birth Certificates, and Name Change Certificates** in the ACT. The outage prevented customers from completing identity checks using these document types. Service was fully restored on 22 July 2026, with a root cause analysis planned to prevent recurrence.
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
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Latest Updates ( sorted recent to last )
RESOLVED
21 days ago - at 07/22/2026 04:14AM
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.
Incident Start Time: 20/07/2026 22:55 AEST
Incident Resolution Time: 22/07/2026 12:38 AEST
INVESTIGATING
22 days ago - at 07/20/2026 11:44PM
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
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