Outage in GBG
Service Disruption - ID3 Global - 0361 - China ID
Resolved MajorIncident Report
Summary AI Generated
**GBG – China National ID (0361) Service Disruption** GBG's China National ID check (0361) experienced a major service disruption lasting approximately 22 hours, during which ID verification checks were returning incorrect "No Match" results. The issue impacted businesses relying on this service for identity verification. Service was fully restored on 30 July 2026 after match rates returned to normal levels.
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Components affected
GBG China National ID (0361)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 07/30/2026 07:36AM
We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.
IDENTIFIED
13 days ago - at 07/29/2026 07:00PM
The match rate for this item check is steadily increasing and we believe the issue has now been resolved.
Our teams are closely monitoring this before closing the incident.
IDENTIFIED
13 days ago - at 07/29/2026 04:05PM
We're continuing to experience a service disruption which may cause checks for China national ID to result in a 'No match' . We're sorry for the impact this may be having on your business. We're working hard to restore service.
IDENTIFIED
13 days ago - at 07/29/2026 01:07PM
We're continuing to experience a service disruption which may cause checks for China national ID to result in a 'No match' . We're sorry for the impact this may be having on your business. We're working hard to restore service.
IDENTIFIED
13 days ago - at 07/29/2026 09:46AM
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
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