Outage in GBG
Service Incident for GBG Go - Data Verification - Australia: Single match gov ID source, Data Verification (Dual Match) - Australia: Dual match all sources (including govID)
Resolved MinorIncident Report
Summary AI Generated
GBG Go's Australian data verification services experienced a disruption lasting approximately 28.6 hours, affecting both single match government ID verification and dual match verification across all sources. The incident began on 20 July 2026 and impacted a core verification component used within the platform. Service was fully restored on 22 July 2026, with a root cause investigation to follow.
We are currently experiencing a service disruption that is affecting a component used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
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Latest Updates ( sorted recent to last )
RESOLVED
21 days ago - at 07/22/2026 04:17AM
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.
Incident Start Time: 20/07/2026 22:55 AEST
Incident Resolution Time: 22/07/2026 12:38 AEST
INVESTIGATING
22 days ago - at 07/20/2026 11:40PM
We are currently experiencing a service disruption that is affecting a component used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
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