Outage in Gem

Resumes are not loading in Application Review

Resolved Major
March 26, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

We are aware of an issue some teams are encountering when reviewing applications where candidate resumes are blank. We have identified the cause of the issue and are working on a fix.
Components affected
Gem Web Application
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/26/2025 05:35PM

This issue is now resolved and resumes are loading properly in Application Review. Our team will continue to monitor for issues.

IDENTIFIED about 1 month ago - at 03/26/2025 03:41PM

We are aware of an issue some teams are encountering when reviewing applications where candidate resumes are blank. We have identified the cause of the issue and are working on a fix.

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