Outage in Gem

Prospect Search data is stale

Resolved Minor
September 30, 2025 - Started 27 days ago - Lasted 2 days
Official incident page

Incident Report

We have identified an issue causing stale data in Prospect Search, resulting in longer-than-normal refresh intervals. Our team is aware is currently working on a fix. Updates to this issue will be posted here.
Components affected
Gem Web Application

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Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 10/02/2025 09:27PM

This issue has been resolved and Prospect Search data refresh intervals are back to normal. Our team will continue to monitor for problems.

IDENTIFIED 27 days ago - at 10/01/2025 01:43AM

We have identified an issue causing stale data in Prospect Search, resulting in longer-than-normal refresh intervals. Our team is aware is currently working on a fix. Updates to this issue will be posted here.

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