Gem down due to external outage

This incident has been resolved.

Gem Scheduling is now mostly restored. Loading performance for remainder of the Gem website is fully restored.

For Gem Scheduling, we are actively investigating a potential Zoom integration issue where some teams reported errors prompting them to reconnect Gem with their Zoom account when scheduling interviews. For these impacted teams, we will provide further instruction here.

Performance for our analytics and reporting features have been restored; however, we continue to see errors with Gem Scheduling. You may still see loading or interview scheduling issues. Our team will continue to monitor and work on mitigations where possible.

You can track the status of the underlying cloud outages at the following pages:

Amazon Web Services: https://health.aws.amazon.com/health/status
Heroku: https://status.heroku.com/incidents/2910

Gem performance has mostly recovered, though our analytics and reporting features are still impacted. We are continuing to monitor and we will provide further updates, as Amazon AWS has not fully recovered yet.

Our website, gem.com, is now loading, but we continue to see degraded performance and intermittent failures. We are continuing to work on mitigating the impact.

You can also track the status of the underlying cloud outages at the following pages:

Amazon Web Services: https://health.aws.amazon.com/health/status
Heroku: https://status.heroku.com/incidents/2910

We are continuing to see loading issues and degraded performance with Gem Scheduling and our website due to a technical issue with our vendor, Amazon Web Services (AWS). We will continue to provide updates here, but you can also follow along at Amazon's status page: https://health.aws.amazon.com/health/status

During this time, we expect email sending failures and will automatically retry as soon as the incident is resolved.

You may also experience integration or data sync issues, especially if the other platform is hosted by AWS, too.